Black Diamond/PIEPS Alert: Check Your Transceiver
Black Diamond issued a recent alert that there were a small number of its avalanche transceivers that were malfunctioning, preventing them from switching between send and search modes. Which, of course, could negate the whole point of wearing a transceiver to begin with.
In their newsletter, Black Diamond said: “We have observed a small number of PIEPS and Black Diamond avalanche beacons with malfunctioning electronic components that may prevent it from switching between send and search modes. Our testing is ongoing, but it is important to us that we communicate this information promptly and ask that anyone in possession of the following beacons to immediately perform a safety inspection to ensure your beacon is functioning properly.”
This is the opposite problem that caused the company to issue a voluntary recall of all PIEPS DSP Pro, DSP Ice, and DSP Sport transceivers in the U.S. and Canada last year due to issues with the search and send functions switching unexpectedly.
If you own one of the devices below, please check it using the following instructions or to contact Black Diamond’s customer service department for support. If a model is not working properly, return the device immediately to PIEPS / Black Diamond for service free of charge.
- PIEPS Micro BT Button
- PIEPS Micro BT Race
- PIEPS Micro BT Sensor
- PIEPS Powder BT
- PIEPS Pro BT
- PIEPS DSP Pro/Sport
- Black Diamond Recon BT
- Black Diamond Guide BT
Mode verification instructions:
PIEPS Micro BT Button / Race
- Turn the device on. Wait for the display of the Software Version, as well as Self Check Result and for the Group Check Countdown to be completed.
- The device is now in send mode with the send symbol (“X”) flashing.
- Press the send/search button. The display will show a flashing flag and a countdown (3 seconds).
- Confirm to switch to search mode by once pressing (not holding) the Mark button within the countdown.
- If your device is now in search mode (“–” search symbol displayed), you are NOT required to submit the form below.
- If your device cannot be switched into the search mode, please enter your details below and we will contact you.
Additionally, you can perform a device check via the PIEPS App:
- To activate Bluetooth press Mark button while switching on beacon. As soon as the Bluetooth symbol is shown on the display, the Mark button can be released.
- Make sure Bluetooth is activated on your phone. Open the PIEPS app on your phone and click on “Connect Bluetooth Device”
- Select your device
- Go to Device Check, press start and follow the instructions.
- Make sure the device check result shows “OK”
- If the device check is negative, please enter your details below and we will contact you.
PIEPS Micro BT Sensor
- Turn the device on. Make sure the display of the device is facing upwards and the proximity sensor is not covered.
- Wait for the display of the Software Version, as well as the Self Check Result and for the Group Check Countdown to be completed. The device is now in search mode (“–” search symbol).
- Cover the sensor with your thumb until the countdown appears and keep it covered for the duration of the countdown, so that the beacon switches to send mode (“X” send symbol).
- To remain in send mode, keep the sensor covered.
- Uncover the sensor to switch to search mode. The lock symbol appears on the middle left side of the beacon. Search mode is now locked. Switching to send mode by covering the sensor is now not possible.
- Unlock search mode by holding the Mark button for 3 seconds. The lock symbol disappears on the display.
- If switching between the modes and unlocking the search mode was successful, you are not required to submit the form below.
- If unlocking the search mode is not possible, please enter your details below and we will contact you.
(1) If your device is in Bluetooth mode after power on without pressing the Mark button, submit the form below.
PIEPS PRO BT / PIEPS Powder BT / Black Diamond Guide BT / Black Diamond Recon BT
- Move the slider lock to the left and the mode slider upwards in the position search.
- Make sure the search symbol (- -) appears on the display.
- Move the slider downwards, until it locks in position send.
- Make sure the send symbol (X) appears on the display.
- Move the slider lock to the left and the mode slider downwards in the position off.
- Make sure that beacon is turned off.
- If switching between the modes is not possible, please enter your details below and we will contact you.
Additionally, you can perform a device check via the PIEPS App:
- To activate Bluetooth press MARK button while switching on beacon. As soon as the Bluetooth symbol is shown on the display, the MARK button can be released.
- Make sure Bluetooth is activated on your phone. Open the PIEPS App on your phone and click on “Connect Bluetooth Device.”
- Select your device.
- Go to Device Check, press start and follow the instructions.
- Make sure the device check result shows “OK.”
- If the device check is negative, please enter your details below and we will contact you.
DSP Sport
- Press the lock button and move the slider upwards in the position search.
- Wait for the display of the Software Version and Self Check Result.
- Make sure search symbol (- -) appears on display.
- Move slider downwards, until it locks in position send.
- Make sure send symbol (X) appears on display.
- Press the lock button and move slider downwards in the position off.
- Make sure that beacon is turned off. Check if the display and control LED (top of device) are turned off.
- If switching between the modes is not possible, please enter your details below and we will contact you.
For more information or to submit a warranty claim, please visit the following:
If you are located in Europe: go HERE.
If you are located in North American: go HERE.
If you are located outside of North America and Europe, please visit your local Black Diamond Distributor. You can find a list of local contacts HERE.
